The net financial institution Easy shut down on Saturday and was presupposed to seamlessly transition prospects’ accounts over to its dad or mum firm, BBVA. However as a substitute, many customers discovered themselves unable to entry their checking account in any respect, as BBVA’s web site returned an assortment of error messages, from “system error” to warnings that their account info was mismatched.
The transition has gone so poorly that BBVA’s US website now opens on a big purple banner warning customers of prolonged customer support wait instances. Anybody who visits the Simple transition page will see a unique purple banner, apologizing for the problems.
“To Easy prospects changing to BBVA: This has not been a great conversion expertise for a lot of of you,” a part of the message reads….
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